FAQs

How can I get a quote for my project?

Simply fill out our online "screen printing" submission form (1 request = 1 form). Following receipt and analysis of your information, we will send you a preliminary quote by email, within 8 @ 24 hours. For urgent projects, requiring printing in less than 7 to 14 business days, contact us first by phone so that we can confirm feasibility (additional fees may apply).

If I approve the submission, what are the next steps?

1. An official PDF submission will be issued and must be signed for approval.
2. The file(s) to be printed, according to the parameters of our file preparation document, must be sent to us.
3. A deposit of 50% of the total amount, before taxes, will be required to cover preparation costs.
4. Once these 3 steps are completed, the project will be scheduled on our production schedule and we will be able to confirm an official delivery date (or approximate in some cases).

How should I prepare my file(s)?

All files must be prepared in separate colors, on separate layers, including perforation and/or overlapping of your colors (if necessary). To ensure this is done correctly, we will send you a file preparation PDF document when we send you your official PDF submission. If you are unable to finalize your files yourself, we can do it for you for a graphics fee.

What are your minimum print quantities?

There is no minimum print run required! However, the fewer units you print, the higher the unit cost per item will be. For small quantities, we recommend printing as few graphics and as few colors as possible to minimize setup costs.

What are your maximum print areas?

Paper/cardboard printing: Our maximum printing area is 18 x 24 in. However, the media can be larger. Textile printing : The printing areas offered by our textile carousel tables are numerous and can accommodate several formats, maximum 20 in width (certain conditions apply). However, we never exclude the printing of non-standard projects, since the printing size of a project is relative to the possible solutions to carry it out. If necessary, we can also create custom printing areas.

Can I supply my own materials/items?

Although we have access to a wide variety of paper and textile suppliers, yes, it is possible to provide your own materials for us to print (some exceptions apply). You will need to consider the margin of error that we normally take into account. This margin is intended to compensate for possible production errors and ensures that the desired final print quantity is obtained. The recommended margin is +10% (per visual to be printed and/or per print color and/or per item size). In the event that this margin is not considered, we disclaim responsibility for printing errors that are below the 10% margin.

How many colors can you print?

Paper/cardboard printing: We can print as many colors as you like. However, please note that for each color to be printed, preparation fees (film + screen) will apply. Textile printing: We can print up to 4 colors maximum. In any case, the fewer colors you have to print, the simpler and more inexpensive your project will be to produce.

What are your production times?

Our production times vary from 7 to 14 business days, depending on the print quantity (some exceptions apply). We can also print to shorter deadlines, but obviously, additional charges will apply – if, of course, we are able to accommodate it.

Can you print on materials other than paper and textiles?

Yes, it is indeed possible to print on other materials, such as wood, rubber, leather, metal, foam, plastic, and glass. However, we must first perform ink adhesion tests (fees may apply). An adhesion test confirms whether our inks adhere effectively to "X" surface and determines whether we can take on a project or not. These tests are highly recommended, and even mandatory for certain materials, especially plastics and metals. Once we confirm an ink adhesion test, it is essential that the project is printed on the SAME material and under the SAME conditions as the tests, otherwise we cannot guarantee the results.

What types of inks do you offer?

Paper/cardboard printing: We mainly use water-based inks, as well as solvent-based inks for special projects or needs. Textile printing: We mainly use plastisol and special plastisol inks (metallic, phosphorescent, etc.). Depending on the nature of the project, it is also possible to print with water-based inks (certain conditions apply).

Do you offer Pantone color mixes?

Yes, we offer Pantone color matching for certain ink types, including paper and textile. All our blends are created by hand with our trained eye, so they may vary slightly from your desired colors. Precise Pantone blends are also available for some ink types, but will need to be made directly by our suppliers and will incur additional costs and lead times.

Is it possible to validate a proof before production?

Yes, we can offer proofing depending on the timeframe you allow us to print your project. Fees may also apply depending on the nature of the project, if you cannot be present during the printing of the proof, or if we have to ship the proof and wait for your approval. Don't hesitate to ask us for our recommendations regarding your project to potentially save you time and money.

Can you print on the seams of a garment?

Unfortunately not! Our equipment does not allow us to print on seams and/or too close to them. A clearance of approximately 0.5 / 1 in minimum may be required depending on the nature of the project. The same applies to prints that overlap a zipper or even an "all over" print on an already assembled sweater. You should be aware that when an ink passage overlaps an accentuated relief, such as a seam, it generates an excess of ink which leaves a considerably high and irregular deposit on each item of the same production. This is why we cannot take on projects that normally must be printed before the assembly of a garment / item.

Do you offer other printing methods besides screen printing?

Unfortunately not! However, we have access to several contacts for all other types of printing, such as Digital printing, Offset printing, Letterpress printing, Risograph printing and more.

What if I'm offered a better price elsewhere?

Each screen printing company has its own rates, values, and work methodologies. This means that everyone's prices will vary depending on our specialties, the products offered, and our respective production schedules. However, we are open to revising our quotes if you are interested in working with us. At that time, we will ask you to send us tangible proof (paper or email) of price competition, so we can determine whether or not we can match it.